hih77 Privacy Policy

1 Introduction and Definitions

hih77 ("we", "us", "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy ("policy") describes how hih77 collects your personal information, the purposes for which it is used, and how it is kept secure.

In this policy, "user" refers to any person who visits the hih77 website or uses its services. "Personal information" refers to any data that can directly or indirectly identify you.

By using hih77's services, you are agreeing to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

2 What Information We Collect

hih77 collects only the information necessary for the proper operation of our services. The categories of information collected are listed below.

2.1 Registration and Account Information

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and location details

2.2 Identity Verification Information

• National ID (NID) or passport copy (as part of the KYC process)
• Photo or selfie (for identity confirmation)
• Proof of residence (where applicable)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Usage patterns and duration on the platform

2.5 Gaming Activity

• Game play history, bets, and results
• Bonus usage information
• Login and logout timestamps

3 Purpose of Information Use

hih77 uses the collected information for the following purposes:

• Account management: To create, verify, and keep your account active.
• Age verification: To ensure services are provided only to those aged 21 and above.
• Transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Security assurance: To prevent fraud, account hacking, and unauthorized access.
• Customer support: To provide the right assistance and resolve your issues promptly.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To identify excessive gaming patterns and provide timely support.
• Service improvement: To enhance platform performance and user experience.
• Relevant communications: To inform you about relevant bonuses and offers (only with your consent).

4 Data Storage and Security

hih77 gives the highest priority to protecting your privacy. We use internationally recognized security measures.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — 256-bit encryption is used for all data transfers
• Firewall and intrusion prevention systems
• Regular security audits and vulnerability testing
• Password hashing and salting
• Two-Factor Authentication support

4.2 Organizational Security Measures

• Only authorized personnel are permitted to access personal information
• All staff receive training on data protection
• Strict internal data usage policies are followed
• Procedures are in place for a rapid response in the event of a data breach

4.3 Data Retention Period

Your information is retained while your account remains active. Even after account closure, certain information may be retained for a specified period as required by legal obligations, dispute resolution, and financial record-keeping.

5 Information Sharing with Third Parties

hih77 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

5.1 Service Provider Partners

Necessary financial information is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay for payment processing. These partners use the information only for the designated task and follow their own privacy policies.

5.2 Legal Requirements

Required information may be provided to the relevant authorities in response to court orders, government directives, or legal obligations.

5.3 Technology Service Providers

Game software providers (such as Pragmatic Play, Spribe, and JILI) and other technology service providers may receive limited technical data to operate their services, but they do not have access to personally identifiable information.

6 Cookies and Tracking Technologies

hih77 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save form data. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and personalized choices.

6.3 Analytics Cookies

Anonymous analytics cookies are used to understand platform performance and user experience. This information is not personally identifiable.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some platform features from working properly.

7 Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information hih77 holds about you at any time. To do so, email [email protected].

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can correct it through your account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained in cases of legal obligations or ongoing disputes.

7.4 Opt Out of Marketing Communications

You can stop receiving marketing emails and messages at any time. To do so, go to your account settings or contact us directly at [email protected].

7.5 Right to Close Account

You may request to close your hih77 account at any time. After the account is closed, some information may be retained for a specified period as required by law.

8 Privacy Protection for Minors

hih77 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.

Age verification is carried out at the time of registration. If we become aware that a minor is using our platform, their account will be closed immediately and the relevant information will be deleted.

If you suspect that a minor in your family is using hih77, please notify us immediately at [email protected].

9 International Data Transfers

Some services on the hih77 platform operate using international technology infrastructure. This means your information may be processed or stored on servers outside Bangladesh.

For such transfers, we ensure that your information is always protected in accordance with the standards set out in this policy and is handled under agreements consistent with applicable data protection laws.

10 Policy Changes and Updates

hih77 may update this privacy policy from time to time. For any significant changes, we will:

• Note the updated date on this page
• Notify registered users by email or through platform notifications
• Display an announcement on the platform

Continued use of the platform after a policy update will be considered as your consent to the revised policy. We therefore recommend visiting this page regularly.

11 Responsible Gaming and Data Protection

hih77 takes responsible gaming seriously. As part of this, we monitor your gaming behavior patterns so that potential issues can be identified early.

Information collected for this purpose is used solely for your protection and is not shared with third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

If you wish to set gaming limits on your own or feel you need support, contact us via our 24/7 live chat or at [email protected].

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team will review your request promptly.

To learn more about our policies, also visit our Terms and Conditions and FAQ pages.